Messaging program // Effective November 3, 2026
SMS terms
Favish Redline Alerts is Favish's internal on-call paging service. It texts, then calls, Favish staff when a vital system goes down and a teammate needs their help.
01 Program at a glance
- Program
- Favish Redline Alerts
- Operated by
- Favish (favish.com)
- Who receives messages
- Favish employees and contractors who sign in with a favish.com Google account and opt in
- What we send
- Emergency alerts about system outages, teammate status updates (“Dana is ON IT”), all-clear notices, drills you start yourself, and one-time verification codes. No marketing, ever.
- Sent from
- (312) 555-0100
- Message frequency
- Varies. Only when an incident or drill involves you, typically a few messages per incident.
- Cost
- Message and data rates may apply. Favish does not charge for Redline.
- Help
- Reply HELP or email redline@favish.com
- Opt out
- Reply STOP at any time, or turn alerts off on your Dossier page. Reply START to rejoin.
- Carriers
- Carriers are not liable for delayed or undelivered messages.
02 How people opt in
- A Favish team member goes to redline.favish.com and signs in with their favish.com Google account.
- On the Report for duty screen they enter their own mobile number.
- They check an unticked consent box that shows the exact wording below. The Send code button stays disabled until they do.
- They enter the 6-digit code we text them, proving they own the number. Redline then sends an opt-in confirmation text.
Consent wording shown at opt-in
I agree to receive automated emergency alert text messages and voice calls from Favish Redline Alerts at the mobile number above, sent when a Favish teammate needs my help with a system outage. Message frequency varies by incident. Msg & data rates may apply. Reply HELP for help or STOP to opt out at any time. Consent is not a condition of employment. Questions: redline@favish.com.
We record the date, time, wording and number for every opt-in and opt-out. Numbers are never collected from third parties, purchased, or added on someone else's behalf.
03 Keywords
| Text | What happens |
|---|---|
| STOP also END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL | You're removed from all Redline texts and alert calls immediately, including any alert in progress. |
| HELP also INFO | We reply with support contact details. |
| START also UNSTOP | You're re-subscribed. |
| YES / NO | During an alert: tells your team you're on it, or that you can't help. |
See also our Terms of Service and Privacy Policy. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
(312) 555-0100
- After you confirm your numberFavish Redline Alerts: You're enrolled in emergency on-call alerts for Favish staff. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
- During an outage🚨 Favish REDLINE #0042 — Client portal Michael: Checkout is returning 500s for all users. Need eyes on the API. Reply YES if you're on it, NO if you can't help. No reply within 60s = phone call. Reply STOP to opt out.
- YES omw
- Copy. You're marked ON IT for #0042. Your team has been told. Reply NO if that changes.
- When it's fixedREDLINE #0042 — ALL CLEAR by Michael. No further action needed.
(312) 555-0100
- HELP
- Favish Redline Alerts: Emergency on-call alerts for Favish staff. Support: redline@favish.com or redline.favish.com/sms. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.
- STOP
- Favish Redline Alerts: You're unsubscribed and will get no more Redline texts or alert calls. Reply START to rejoin.
- START
- Favish Redline Alerts: You're re-subscribed to emergency alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.